Lost Key to Your Storage Unit? Here's What to Do

Published on 2/11/2024

At Synergy Storage, we're dedicated to ensuring your storage experience is as seamless and stress-free as possible. We understand that sometimes, unexpected situations like losing your storage unit key can occur. While we don't have a master key due to our commitment to security and individual privacy, we offer guidance on how to address this issue promptly and efficiently.

Lost Your Key? Here’s What to Do

If you find yourself unable to locate your key, the first step is to thoroughly search for it. Remember, when you received your lock pack, you were provided with two keys. Consider whether you've stored the spare key in a secure place or with a trusted individual.

Important: No Self-Cutting of Locks

For the safety and security of all our customers and their belongings, it is strictly prohibited for customers or unauthorized individuals to cut locks on their own. This policy ensures the integrity of our security measures and the safety of everyone at our facility.

Synergy’s Lock Cutting Service

Should the key remain lost, Synergy Storage can assist by cutting the lock for a fee. However, please be aware that our lock-cutting service has a waiting period of 1-2 weeks. We recommend this option for those who are not in immediate need of access to their unit.

Efficient Solution: Preferred Locksmith Services

For a quicker resolution, we advise hiring a locksmith. Tenants may choose any locksmith they prefer; however, the locksmith must gain approval from our management before accessing the facility and cutting the lock. This policy ensures the security and integrity of our storage facility while providing you with expedited access to your unit.

Why a Locksmith?

  • Immediate Assistance: A locksmith can typically respond and resolve your issue much faster than waiting for our lock-cutting service.
  • Expertise: Locksmiths have the necessary tools and expertise to remove the lock without damaging your unit.
  • Convenience: By coordinating directly with a locksmith, you can arrange for lock removal at a time that suits your schedule.

Final Thoughts

While losing your key can be a frustrating experience, Synergy Storage is here to support you through the process. Whether you opt for our lock-cutting service or choose to engage a locksmith, we're committed to helping you regain access to your belongings safely and efficiently.

For more information on our policies or for assistance with any storage-related concerns, please reach out to our team. We're here to ensure your storage needs are met with the highest level of service and support.